1. Service Model
Movygo is an on-demand and scheduled delivery marketplace. Driver availability is not guaranteed and depends on market conditions, accepted vehicle types, route, item profile, and driver choice.
2. Item Preparation and Packaging
Customers must ensure items are ready, lawful, reasonably clean, and packaged or protected as appropriate. Drivers are not responsible for professional packing unless a separate packing service is expressly offered and booked.
3. Loading, Unloading, Helper Time, and Stairs
Basic transport may not include labour beyond ordinary handling associated with the selected service level. Driver help, extra helper time, stairs, elevators, long carry, and other labour-intensive services may incur additional charges. If selected labour or helper time is used, charges may be based on minimums and time increments disclosed in-app.
4. Waiting Time and Stops
Waiting time begins when the driver marks arrival. Free waiting periods and rates may vary by vehicle or service type. Additional stops may incur stop fees, extra distance charges, and waiting charges at each stop.
5. Delivery Verification
Drivers may use proof-of-pickup and proof-of-delivery records including photos, signatures, contact confirmation, and timestamps. These records may be used to validate completion and resolve disputes.
6. Access Conditions and Heavy Item Disclosures
Customers must accurately disclose:
- item weight
- dimensions
- stairs
- elevators
- long-carry requirements
- narrow hallways
- special handling requirements
Drivers may refuse service where lifting, access, loading, unloading, or transport conditions present unreasonable safety risks.
Movygo is not liable for injuries, property damage, delays, or additional costs resulting from inaccurate item descriptions or undisclosed access conditions.
7. Reclassification and Safety Refusal
If the actual item, conditions, or access requirements differ materially from the booking, Movygo or the driver may re-price, require a different vehicle or helper count, delay, or cancel the order for safety or operational reasons.