1. Scope
The Pay-on-Behalf feature allows a driver to pay a third-party seller at pickup based on customer instructions. This is commonly used for marketplace purchases.
Movygo Inc. ("Movygo") and drivers are not parties to the underlying sale contract between customer and seller.
2. Customer Responsibilities
- Provide accurate seller identity, location, item details, and purchase amount.
- Confirm seller will release the item to the assigned driver.
- Verify item authenticity, condition, ownership, and legality before requesting this feature.
Movygo does not verify sellers, listings, title, authenticity, or item condition.
3. Payment Authorization
By enabling Pay-on-Behalf, you authorize charges for item amount, delivery fees, waiting time, applicable taxes, service fees, and any other disclosed charges.
Movygo may place a temporary payment authorization hold above the estimate to cover route or operational adjustments.
4. Driver Role and Limits
- Drivers execute customer instructions for pickup and payment transfer only.
- Drivers are not inspectors, appraisers, escrow agents, or authenticity verifiers.
- Drivers may collect proof (photo/receipt/timestamp) for order records.
5. Driver Refusal and Cancellation Rights
Drivers may refuse or cancel where:
- Seller demands more than the authorized amount.
- Item is materially different from booking details.
- Seller refuses release.
- Situation is unsafe or item appears prohibited.
Applicable waiting, arrival, or cancellation charges may still apply when the driver has reached pickup.
6. Fraud and Disputes
Customers assume full risk for marketplace fraud, counterfeit items, seller misrepresentation, and seller non-performance.
Movygo does not adjudicate purchase disputes between customer and seller. Movygo may provide order evidence (timestamps, photos, route data) where available.
Movygo is the delivery intermediary, not the seller. The seller is responsible for the listing, legality, ownership, description, condition, and defects. Pay-on-behalf purchases are subject to customer authorization, limited visible-mismatch and safety checks, evidence such as photos or receipts, transaction limits, and Movygo approval. If the item materially differs, is unavailable, or cannot safely be released, the driver may stop and the order may be cancelled; any item refund depends on whether funds were actually paid and applicable law, while disclosed delivery or waiting charges may still apply.
7. Limits and Risk Controls
Movygo may apply per-order or account-level limits, verification requirements, holds, or feature restrictions based on fraud and safety controls.
8. Liability
To the maximum extent permitted by law, Movygo is not liable for seller conduct, item authenticity, item condition, or customer marketplace losses.
9. Policy Updates
Movygo may update this policy at any time. Updated terms apply to future orders after publication.