1. Agreement Scope
These Driver Terms govern your use of the Movygo driver app, website tools, dispatch services, payments, messaging, and support services (collectively, the "Platform"). By registering, accessing, or using the Platform, you agree to these Terms and all referenced policies.
2. Independent Contractor Relationship
Drivers are independent contractors, not employees, partners, agents, or franchisees of Movygo. You decide when to go online, which orders to accept, and how to organize your work, subject to law, safety requirements, and Platform policies.
3. Eligibility, Documents, and Ongoing Compliance
- Maintain a valid driver licence, vehicle registration, and insurance required by law.
- Provide accurate onboarding and profile information and keep it current.
- Upload valid compliance documents for each active vehicle and each added vehicle.
- Ensure vehicles are roadworthy, lawful, and suitable for accepted jobs.
Drivers are solely responsible for maintaining all legally required insurance coverage. Movygo may collect proof of insurance for compliance purposes but does not guarantee the validity, adequacy, scope, or continuous availability of any driver's insurance coverage.
4. Dispatch and Marketplace Ranking
Movygo may use ETA, location, service area, document status, acceptance/completion metrics, customer reliability, safety events, and quality ratings for dispatch ranking and offer visibility. Dispatch logic may change over time for marketplace health and safety.
5. Service Standards
- Arrive on time and update order statuses accurately in app.
- Transport items safely and lawfully, following all traffic and safety laws.
- Treat customers respectfully; harassment, threats, discrimination, and abuse are prohibited.
- Do not tamper with, misuse, or keep customer property.
6. Helpers, Additional Labour, and Equipment
If helpers are used, they are engaged by you, not Movygo. You are responsible for helper conduct, compensation, legal eligibility, safety, and any equipment used to complete jobs.
7. Payments, Payouts, Fees, and Taxes
- Driver earnings can include base fare, distance/time components, stops, stairs, helper charges, and tips.
- Movygo may deduct platform fees, instant payout fees, and other disclosed charges.
- Weekly payout scheduling, reserve/holdback, and instant payout rules are defined in payout settings/policies.
- Drivers are responsible for tax filings and business expenses. Annual tax statements may be generated from payout records.
8. Confidentiality, Data Use, and Non-Solicitation
- Customer contact details and order data may only be used to complete Platform orders.
- Do not copy customer lists, scrape marketplace data, or use Platform data for unrelated business purposes.
- Do not pressure customers to transact off-platform to avoid fees.
9. Prohibited Conduct
- Fraud, collusion, fake orders, GPS spoofing, duplicate accounts, or false status updates.
- Theft, cargo tampering, intentional damage, or transporting prohibited/unsafe items.
- Impersonation, identity misuse, unauthorized account sharing, or security bypass attempts.
10. Fraud, Safety, and Risk Controls
Movygo may require identity verification, delay transactions, place temporary holds, limit account functionality, reject orders, restrict payouts, or suspend accounts where fraud, safety, compliance, payment, chargeback, or platform integrity concerns exist.
11. Suspension and Deactivation
Movygo may restrict, suspend, or deactivate access for expired documents, repeated no-shows, severe low-quality service, fraud indicators, violence, threats, legal non-compliance, or any serious safety/policy breach. In high-risk events, immediate suspension may be applied pending review.
12. Force Majeure
Movygo shall not be liable for delays, interruptions, cancellations, failures, or inability to perform caused by events beyond its reasonable control, including severe weather, snowstorms, floods, fires, road closures, vehicle breakdowns, internet or telecommunications outages, power failures, labour disruptions, government actions, public emergencies, natural disasters, acts of God, and security incidents.
During such events, services may be delayed, suspended, modified, restricted, or cancelled without liability.
13. Claims, Liability, and Indemnity
To the maximum extent permitted by law, Movygo is not liable for indirect or consequential losses, lost profits, vehicle operating costs, helper disputes, taxes, or third-party claims arising from driver operations. You agree to indemnify and defend Movygo from claims caused by your acts, omissions, helper conduct, vehicle operations, or breach of these Terms.
14. Dispute Resolution and Governing Law
Before formal proceedings, parties will attempt good-faith resolution through support and documented escalation. These Terms are governed by Manitoba law and applicable federal Canadian law.
Support: support@movygo.ca