1. Scope
This policy describes how Movygo handles personal information for driver applicants and active drivers, including compliance verification, dispatch operations, payouts, and support.
2. Data We Collect
- Identity/profile details, verification events, and account activity.
- Compliance records: licence/insurance/vehicle docs, selfies, approvals, and expiry tracking.
- Vehicle details including active and additional vehicles, make/model/year/color, and capacity metadata.
- Location while online and during active orders for routing, ETA, safety, and proof.
- Earnings, payouts, tips, tax-support records, payout failures, and reconciliation history.
- Support chat, incident reports, low-rating flags, and compliance tasks.
3. Why We Use Driver Data
- Onboard and verify eligibility to accept orders.
- Rank and dispatch orders based on operational rules.
- Provide trip navigation, tracking, and proof workflows.
- Process payouts and tax-related reporting support.
- Detect fraud, enforce safety standards, and resolve disputes/incidents.
4. Sharing
- Customers: limited operational profile details (for example first name, vehicle, ETA, status updates).
- Service providers: hosting, messaging, mapping, analytics, verification, and payment/payout processors.
- Legal/safety: where required by law or to protect people, rights, and platform integrity.
5. Communications and Monitoring
Driver support chat and in-app communication records may be monitored/reviewed for safety, fraud detection, compliance escalation, and service quality. Automated tools may assist triage and policy checks.
6. Retention and Security
Driver records are retained for legal, tax, accounting, safety, and dispute requirements. Some data may be retained for up to 7 years or longer where legally required or when investigations are active. Movygo applies safeguards appropriate to data sensitivity.
7. Rights
Subject to legal limits, drivers may request access and correction, and may request deletion where permitted. Certain records cannot be removed immediately due to legal retention, anti-fraud, safety, or dispute obligations.
8. Contact
For privacy requests or questions, contact support@movygo.ca.