1. Scope
This policy describes how Movygo Inc. ("Movygo") handles personal information for driver applicants and active drivers, including compliance verification, dispatch operations, payouts, and support.
| Information | Target retention |
|---|---|
| Driver identity and screening records | While active and generally 7 years after closure, subject to legal holds and applicable law. |
| Uploaded licence, insurance, vehicle, and screening documents | While needed for approval or an active dispute, then generally deleted within 90 days after expiry, replacement, or closure. |
| Order photos | 14 days after the order ends unless needed for a complaint, claim, fraud review, or legal process. |
| GPS and location history | Precise operational history generally 90 days; necessary trip summaries may be retained with the order record. |
| Chat and masked-call records | Generally up to 2 years for safety, quality, and dispute handling, or longer where required by law. |
| Payment, tax, payout, and dispute records | Generally 7 years, or the longer period required by tax, accounting, payment-network, or dispute rules. |
After the applicable period, information is securely deleted or irreversibly anonymized. A legal hold, investigation, unresolved dispute, or safety incident may extend a period.
2. Data We Collect
- Identity/profile details, verification events, and account activity.
- Compliance records: licence/insurance/vehicle docs, selfies, approvals, and expiry tracking, including the type of insurance cover (ride-hailing or commercial / common carrier).
- Where required for Ride: police check and child abuse registry check documents you upload, the review outcome, and their expiry dates. These are sensitive; they are used only to decide your eligibility for Ride and are visible only to authorized Movygo staff who review compliance.
- Document expiry reminders and notifications sent to you.
- Vehicle details including active and additional vehicles, make/model/year/color, and capacity metadata.
- Location while online and available for eligible services, travelling to pickup, waiting at pickup, and during active orders/Rides, together with route, ETA, status, distance, duration, and related telemetry used for dispatch, matching, navigation, Passenger/customer tracking, safety, fraud prevention, trip administration, and legally required records.
- Earnings, payouts, tips, tax-support records, payout failures, and reconciliation history.
- Support chat, incident reports, low-rating flags, and compliance tasks.
Movygo may review submitted documents using manual review processes, automated fraud-detection tools, metadata analysis, image integrity checks, third-party verification providers, or other reasonable compliance methods. Submission of a document does not guarantee approval.
Any background check, document review, identity verification, or compliance review is limited in scope and should not be interpreted as a guarantee of safety, future conduct, legal compliance, driving ability, insurance coverage, or suitability for any particular service.
3. Why We Use Driver Data
- Onboard and verify eligibility to accept orders.
- Rank and dispatch orders based on operational rules.
- Match Drivers with Ride requests and provide Passenger pickup, navigation, ETA, live tracking, trip administration, fare support, and Ride safety functionality.
- Provide trip navigation, tracking, and proof workflows.
- Process payouts and tax-related reporting support.
- Detect fraud, enforce safety standards, and resolve disputes/incidents.
4. Sharing
- Customers/Passengers: limited operational Driver information reasonably required for an assigned service, including first name, profile photograph where applicable, approved vehicle details, Ride/order status, ETA, and relevant Driver location during the active service workflow.
- When a Driver chooses to be online and available for Ride requests, Movygo may process precise Driver location in the background where technically and legally necessary for matching, dispatch, ETA, safety, and active Ride functionality. Ride-related dispatch location collection ceases when the Driver goes offline except where another disclosed legitimate purpose or legal requirement applies.
- Service providers: hosting, messaging, mapping, analytics, verification, and payment/payout processors.
- Legal/safety: where required by law or to protect people, rights, and platform integrity.
5. Communications and Monitoring
Driver support chat and in-app communication records may be monitored/reviewed for safety, fraud detection, compliance escalation, and service quality. Automated tools may assist triage and policy checks.
6. Retention and Security
Driver records are retained for legal, tax, accounting, safety, and dispute requirements. Some data may be retained for up to 7 years or longer where legally required or when investigations are active. Movygo applies safeguards appropriate to data sensitivity.
7. Rights
Subject to legal limits, drivers may request access and correction, and may request deletion where permitted. Certain records cannot be removed immediately due to legal retention, anti-fraud, safety, or dispute obligations.
Request account deletion
Drivers can ask us to delete their Movygo driver account and the personal information associated with it, including uploaded licence, insurance, vehicle, and screening documents, at any time by emailing support@movygo.ca from the email address on the account (or include the registered phone number so we can verify that the request is yours). We will confirm the request, verify identity, and then delete or irreversibly anonymize the account and associated data, except for records we are required or permitted to keep for legal, tax, accounting, safety, anti-fraud, or dispute reasons, which are kept only for the periods described in Section 6 (Retention and Security).
8. Consent Audit and Policy Acceptance Records
When you create a driver account, accept our Terms or Privacy Policy, acknowledge policy updates, or submit compliance documents through the platform, Movygo records the date, time, IP address, device type, and approximate location associated with your acceptance to the extent technically available. These consent audit records serve as evidence of your consent and the version of the applicable policy at the time of acceptance.
If our Terms or Privacy Policy are updated, we may prompt you to re-accept the updated version through the app or website. Continued use after an update is effective constitutes acceptance of the revised policy. Movygo retains consent records for legal, compliance, audit, and dispute-resolution purposes for at least the duration of your account plus any applicable legal retention period.
9. Communications Consent and Breach Response
We may send essential dispatch, account, safety, payout, and compliance messages by push notification, email, SMS, or phone. Optional marketing consent can be withdrawn through the unsubscribe link or account settings; essential service messages may continue while you use Movygo. If a breach creates a real risk of significant harm, Movygo will assess it, keep required records, report it to the applicable regulator, and notify affected people as required by law.
10. Privacy Contact and Complaints
Movygo's accountable Privacy Officer receives access, correction, consent-withdrawal, and privacy complaint requests at support@movygo.ca. Mail: Privacy Officer, Movygo Inc., Canada. You may also complain to the Office of the Privacy Commissioner of Canada or the applicable provincial privacy authority.