1. Scope
This policy explains how Movygo Inc. ("Movygo") collects, uses, discloses, stores, and safeguards customer personal information across our apps, websites, support channels, and operational systems.
| Information | Target retention |
|---|---|
| Driver identity and screening records | While active and generally 7 years after closure, subject to legal holds and applicable law. |
| Uploaded compliance documents | While needed for approval or an active dispute, then generally deleted within 90 days after expiry, replacement, or closure. |
| Order photos | 14 days after the order ends unless needed for a complaint, claim, fraud review, or legal process. |
| GPS and location history | Precise operational history generally 90 days; necessary trip summaries may be kept with the order record. |
| Chat and masked-call records | Generally up to 2 years for safety, quality, and dispute handling, or longer where required by law. |
| Payment, tax, and dispute records | Generally 7 years, or the longer period required by tax, accounting, payment-network, or dispute rules. |
After the applicable period, information is securely deleted or irreversibly anonymized. A legal hold, investigation, unresolved dispute, or safety incident may extend a period.
2. Information We Collect
- Account data: name, phone, email, login events, verification records, and preferences.
- Address and order data: pickup/drop-off, stops, item details, notes, images, and order history.
- Location and trip data: pickup/drop-off coordinates, selected destinations, stops, route information, device location used for Ride or order functionality, Driver location displayed during an assigned Ride or order, trip timestamps, distance, duration, ETA, and related telemetry used for dispatch, matching, navigation, live tracking, safety, fraud prevention, fare administration, and legally required records.
- Device and usage data: app version, OS, identifiers, push-notification tokens, your in-app notification history, logs, diagnostics, and anti-fraud signals.
- Payment data: processor references, payment status, refunds, chargebacks; full card numbers are handled by payment processors.
3. How We Use Personal Information
- Create and manage accounts, authenticate users, and secure sessions.
- Quote prices, place orders, dispatch drivers, and provide live order tracking.
- Match Passengers with eligible Drivers and provide Ride dispatch, pickup, ETA, navigation, live tracking, fare administration, trip records, and Ride safety functionality.
- Process payments, taxes, refunds, disputes, and receipts.
- Detect fraud/abuse, enforce policies, and improve quality/safety.
- Send transactional notifications and support communications.
4. Communications and Support Monitoring
Support chats, call metadata, and in-app messages may be logged and reviewed for safety, quality assurance, fraud prevention, and dispute handling. We may use automated tools for FAQ, routing, and abuse detection.
Users authorize Movygo and drivers to collect and use proof-of-pickup photos, proof-of-delivery photos, timestamps, GPS records, route data, and communications records for operational, fraud prevention, safety, dispute resolution, and compliance purposes.
5. Sharing of Information
- Drivers: only data reasonably required to complete a job. Assigned Drivers may receive relevant pickup, destination, contact, trip, and Passenger information reasonably necessary to perform the Ride.
- Service providers: payment, cloud, mapping, analytics, messaging, fraud, and support vendors.
- Legal/safety: where required by law, legal process, or to protect rights and safety.
- Corporate events: merger, acquisition, financing, or asset transfer with safeguards.
Movygo does not sell personal information as a standalone business model.
6. Cookies, SDKs, and Analytics
We and our partners may use cookies, SDKs, pixels, local storage, and similar technologies for login persistence, measurement, diagnostics, personalization, and fraud controls.
7. Retention and Security
Records are retained only as needed for operations, legal obligations, taxes, accounting, and dispute/safety needs. Some records may be retained for up to 7 years or longer when required by law or active investigations/litigation. Pickup and delivery photos are automatically deleted after a limited period (14 days after the order ends by default), unless an open dispute or claim requires them to be kept. No transmission/storage method is fully risk-free, but we use administrative, technical, and physical safeguards.
8. Children and Eligibility
Movygo services are not intended for children below the age required under applicable law to form a valid contract. If we learn personal data was provided by an ineligible child, we may delete that information and close the account.
9. Your Privacy Rights
Subject to legal limits, you may request access, correction, deletion, export, and consent-withdrawal actions. Some requests may be restricted where retention is required for legal, safety, anti-fraud, accounting, or dispute reasons. If you are not satisfied with how we handle your information, you may also contact the Office of the Privacy Commissioner of Canada.
Request account deletion
You can ask us to delete your Movygo customer account and the personal information associated with it at any time by emailing support@movygo.ca from the email address on your account (or include your registered phone number so we can verify that the request is yours). We will confirm your request, verify your identity, and then delete or irreversibly anonymize your account and associated data, except for records we are required or permitted to keep for legal, tax, accounting, safety, anti-fraud, or dispute reasons, which are kept only for the periods described in Section 7 (Retention and Security).
10. Communications Consent
We may send essential service messages by push notification, email, SMS, or phone, including account security, order status, driver matching, receipts, safety, and support updates. You may withdraw optional marketing consent at any time using the unsubscribe link or account settings; essential service messages may continue while you use Movygo.
11. Cross-Border Processing and Breach Response
Data may be processed outside your province or outside Canada by approved service providers. Where this occurs, the data may be subject to local laws of those jurisdictions.
If a privacy breach creates a real risk of significant harm, Movygo will assess it, keep the required breach records, report it to the applicable privacy regulator, and notify affected people as required by law, using clear information about the incident and protective steps.
11. Consent Audit and Policy Acceptance Records
When you create an account, accept our Terms or Privacy Policy, or acknowledge policy updates, Movygo records the date, time, IP address, device type, and approximate location associated with your acceptance to the extent technically available. These consent audit records serve as evidence of your acceptance and the version of the applicable policy at the time of consent.
If our Terms or Privacy Policy are updated, we may prompt you to re-accept the updated version through the app or website. Continued use after an update is effective constitutes acceptance of the revised policy.
13. Privacy Contact and Complaints
Movygo's accountable Privacy Officer receives access, correction, consent-withdrawal, and privacy complaint requests at support@movygo.ca. Mail: Privacy Officer, Movygo Inc., Canada. You may also complain to the Office of the Privacy Commissioner of Canada or the applicable provincial privacy authority.