1. Purpose
This data policy describes operational handling of customer-related records across the Movygo platform.
2. Data Classes
- Identity and account data
- Order and trip operational data
- Payment and reconciliation records
- Communications, support, and dispute records
- Safety, fraud, audit, and enforcement records
3. Access Control and Logging
Access is role-based, purpose-limited, and action logged where reasonable. Sensitive operations are restricted to authorized staff or vendors under contractual controls.
4. Data Minimization
Movygo aims to collect and retain only the data reasonably necessary to operate the marketplace, maintain safety, process payments, support customer service, and comply with legal obligations.
5. Data Quality and Correction
Movygo uses reasonable efforts to keep customer records accurate and current, including correction workflows and support review processes.
6. Retention and Disposal
Records are retained according to legal, accounting, safety, fraud, and dispute requirements, then deleted, anonymized, or archived when eligible.
7. Incident Handling
Movygo maintains internal procedures for investigating potential misuse, fraud, and suspected privacy or security events, including escalation and remediation steps appropriate to the circumstances.